• To process your refund, you need to fill in the Refund Form provided by us. Please contact us at [email protected] to facilitate refund.
  • Please allow seven (7) working days for us to process your refund upon receive your Refund Form with complete personal particulars. You will receive a transfer slip from us once the refund instruction is submitted to the bank.
  • For the vast majority of returns, it takes about 15 - 20 Business Days for us to get your package at the fulfillment centre, inspect your return, process it into inventory, and complete your refund.
  • Mom2mom Malaysia will not accept return and refund due to following reason:
    • Parcel received more than seven (7) days
    • Clearance item