To process your refund, you need to fill in the Refund Form provided by us. Please contact us at [email protected] to facilitate refund.
Please allow seven (7) working days for us to process your refund upon receive your Refund Form with complete personal particulars. You will receive a transfer slip from us once the refund instruction is submitted to the bank.
For the vast majority of returns, it takes about 15 - 20 Business Days for us to get your package at the fulfillment centre, inspect your return, process it into inventory, and complete your refund.
Mom2mom Malaysia will not accept return and refund due to following reason: