Exchange or Returns Policy

1.If you change your mind about your purchase of products, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt or invoice, packaging and tags.

2. Due to our strict hygiene policy, returns of worn bra is not possible. Please make sure of your size before purchasing. Kindly refer our sizing guidelines and size chart for further information. We are also available via whatsapp and messenger for consultation.

3. Customer is only allowed to return/exchange the product within seven (7) days after receiving the product. 

4. The customer is responsible for all return shipping and handling costs due to the following condition:

  • Customer selected the wrong size during order process (Please check the measurement before selecting size)
  • Customer wants to change color/ design.

5. We will take full responsibility on shipping expanses for return/exchange related to the following conditions:

  • Damaged or faulty product
  • Order is inconsistent with the actual delivered product

6. Exchanges are only available for size and/or color of the same design. Exchanging for different product must be equivalent or lower in value only. 

7. One (1) order only limit to one (1) exchange. 

8. Please note that Mom2mom Malaysia reserve the rights to evaluate and confirm if the item are acceptable for exchange. In case where we found the item has been used or had any damage caused by customer's improper handling,Mom2mom Malaysia will return it to customer without any replacement

9. Items from STOCK CLEARANCE, SALE, or MARKDOWN cannot be exchanged or returned. Please select carefully. 

10. To exchange, please contact us at [email protected]